Refund and Returns Policy

Returns and Refunds Policy

At HP MERCH STUDIO, we want to make sure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) within 7 days from the date of purchase for a refund or exchange.

Eligibility Requirements

  • Products must be in their original packaging, with all original tags and labels attached.
  • Products must be unused and in the same condition as when they were received.
  • Customized products are not eligible for return or exchange.

Return Process

To initiate a return or exchange, please contact our customer service team at whatsApp 03042095474. Our team will provide you with a return shipping label and instructions on how to proceed with your return.


Refunds will be processed within 7-10 business days after we have received and processed your returned item(s). The refund will be credited back through bank transfer/ easypaisa / jaazcash.


If you would like to exchange your item for a different product, please contact our customer service team. We will do our best to assist you in finding a suitable replacement.

Note: Shipping and handling fees are non-refundable.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at 0316 3722157. Our customer service team is here to help you and ensure that you have a positive shopping experience with us.

Note: Incase of damaged parcel received, kindly reach out to us in 6 – 8 hours otherwise your request will not be entertained.

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