Easy Return & Refund Policy
Refund Policy:
At HP MERCH STUDIO, your satisfaction is our priority. We carefully inspect every order before dispatch, but in case of any issues, we have outlined our policy below.
Refund Policy
Refunds are only applicable if:
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The product you received is damaged upon delivery.
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The product is not as described on our website or store.
➡️ In such cases, you must report the issue within 6–8 hours of receiving the parcel; otherwise, your request will not be entertained.
Refunds will be processed within 7–10 business days after the returned product has been inspected and approved. The refund amount will be transferred via bank transfer, Easypaisa, or JazzCash.
⚠️ Please note: Shipping and handling charges are non-refundable.
Return & Exchange Policy
We accept returns or exchanges within 7 days of purchase under the following conditions:
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Products must be unused, unworn, and in their original condition.
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Items must be returned in the original packaging, with all tags and labels attached.
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Customized products are not eligible for return, refund, or exchange.
For exchanges, you can choose a replacement product of equal value. Our customer service team will guide you through the process.
How to Initiate a Return or Exchange
To request a return, refund, or exchange, please contact our support team on WhatsApp: 03163722157. Our team will provide instructions and assist you throughout the process.
Contact Us
If you have any questions or concerns, feel free to reach out to us at 03163722157. We’re here to ensure you have a smooth and positive shopping experience with HP MERCH STUDIO.
